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our satisfied customers. We welcome you to join
them!
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Glenn,
I wanted to drop you a note and let you know how the boat
is doing. We just pulled it from storage, changed the oil,
fuel filter, and cleaned it up for the 2008 season. As I
expected, it cranked right up and sounded great. We can't
wait to get on the water.
I am so happy to include in this letter a blanket
recommendation for you and your services. The complete
replacement of my motor was unfortunate last year. You and
your team worked to get me back in the water with as
little down time as possible. When I spoke with you, the
communication was clear and helpful. The work was
performed well and I am confident no short-cuts were
taken. I have and will continue to offer a recommendation
of your shop to those I come in contact with. I do so
without hesitation and know you will treat them
respectfully and perform at your best.
It appears this coming weekend is one to be on the water.
We will take my Shamrock 30 miles and beyond without
thinking of engine performance. We can concentrate on the
fishing. Thanks again for all your help. You may pass my
contact information on to any prospective clients if they
would like to speak to me about your services. I will be
happy to provide input or assurance that the job will be
done right.
Richard Kirkland
Niceville, Florida
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Glenn,
A quick note to say thanks for several things. First, your responsiveness in getting me scheduled on short notice and working around parts deliveries; second, for providing the right maintenance recommendations based on my boat, hours, and time of year; and third, for the sea trial follow-up when I thought "it just doesn't feel right" to ensure everything was as is should be.
Greg Postulka
Niceville FL
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Glenn,
I'm back overseas now in Qatar, but I wanted to pass on to you and the folks who worked on my boat my appreciation for the outstanding work
your mechanics performed. I have been here in the Middle East now for 9 months and only had 15 days at home with the family before I had to
return. My kids had been looking forward to going out on the boat all summer long...I know it is a small boat, but our family has been
enjoying that boat for over 16 years. You can imagine the disappointment when we could not get it to run properly. However, after
picking the boat up from your shop we went out in it everyday and it ran just like a brand new one. It meant a lot to me to be able to enjoy the
kids having so much fun out on the boat. I just wanted you to know I will recommend your business anytime I run across someone having boat
trouble. It is truly refreshing to find a first rate business that can be trusted and stands behind its work.
Thank you for the fast and reliable service!
Rob Key
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Glenn & Crew from ABC Marine:
After replacing a blown engine and bad transmission my 1983 SeaRay is running great. I certainly appreciate all the personal attention I received while my boat was down for repairs. I was also very pleased with the professionalism displayed each and every visit I made to the shop while my boat was there. I have passed on my positive results to the many folks I see every week while working in a local boating and marine supply store.
I have and continue to recommend ABC Marine for general boat repair and especially any engine repairs.
D. Smith
Niceville, Florida
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I would like to take this time
to thank you for your help and getting the new motor for
my boat. My 87 Sea Ray motor was driving me nuts. The
motor was on its last leg and I did not know that even
after we replaced some parts on how long it would last. I
finally decided that the best way to go was to look for a
replacement motor. After searching the web, my mechanic
said to forget rebuilt (still no guarantee on what you are
getting) and told me one of his contacts had heard about
your company and said to give them a try. After checking
your web site, I made a call to your office where you gave
me information on what was available. After hearing the
pricing you were giving me, I felt it was hard to believe
that I was actually getting a brand new motor dressed.
Also, with your company not being in the same state, I was
a bit leery.
With this in mind, I must commend you for always getting
back to my requests in a timely manner and for two the
references you sent me. They all raved about the service
that you have given them. They mentioned you by name, not
just by how good Boat Tune is. I have never had somebody
actually call me back on a vendor use with such high
regard. I also felt that you knew the products very well
and what my needs were and not trying to make a quick
sale.
After I made the decision to go with you guy, you made
sure that all items shipped when they were supposed to and
kept me updated on their delivery.
The guys in the boat yard were quite impressed with the
motor. I was getting my chops broken for not putting the
freshwater kit in right now, but money is an issue (I plan
on putting it in my next season). They did not want to see
this motor ruined for any reason, neither do I.
What also impressed me was, the whole time you kept
checking into see how we were making out. It shows that
you were not in it just for the sale.
Well, now that the motor is in the boat, I couldn't be
happier. It is living up to what I expected from the boat
when I bought it last year. I owe a lot of this to you and
your company. Please be assured that any time I hear of a
need for a boat motor or parts from friends and fellow
boaters, I will be sending them to your for assistance.
Even my mechanic will be calling you for future requests.
Glenn, again, I would like to thank you for saving the
rest of this boating season. Sorry that you are no longer
a Long Islander, but I am quite glad you were able to help
me out.
R. Waegerle
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Thank you
for your help with my Cobra Outdrive. Other people I
called would have to work very hard to match your
professionalism and customer service. Your company was
both competitive in cost and customer friendliness. I look
forward to many hours of enjoyable boating with my new
outdrive. I will, without hesitation, recommend your
company to my friends.
J. Abate
Burlington, New Jersey
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I have been
negligent in writing and thanking you concerning the
outstanding job your team performed on my 25' MAKO.
Glenn's evaluation, recommendations, guidance and advice
were absolutely the greatest asset in helping me make my
decisions. He would give me pros and cons and then suggest
I do additional research before making my decision. His
advice was always right on target. Probably once or twice
he wished he had never taken the job as I would call and
ask about something else. When we were shopping for
motors, he would give me the right questions to ask and
make sure that people were giving the straight
information. His advice on the Yamahas was on the nose.
Even when I found a used pair (1 year old), several
thousand dollars cheaper, he reminded me that these were
not the fuel injected and that in the long run, I would be
spending more. His attention to the details of
coordinating the trasom and keel work with Dynamic
Fiberglass mounting the motors, and changing the console
layout inserts made the package even better. I was
impressed with the work Mike and his crew at Dynamic
Fiberglass performed. Great job!!
Mark is the greatest! On several occasions while the work
was progressing, I would drop by to check on things. I
found Mark's attention to details and thoroughness
refreshing. If he made a connection, he put electrical
sealer on it. He studied the manual and had a detailed
list to work from, and kept a check sheet of potential
issues to look for. When we took her out for the lake
test, he was extremely thorough in making sure everything
was just right and just the way I wanted it. It is obvious
that he takes great pride in his work! Something I greatly
appreciated.
Mike kept everything on schedule, on track, and kept me
informed as to where, when, and what I needed to do.
Whether it was to decide on some detail, find some unusual
replacement part, or get something. His coordination and
working schedule and details absolutely made the job go
great.
Between Christmas and New Years, I finally got to run the
boat. I was impressed! The boat jumped right up and out of
the water and pulled u on plane like never before. With
the counter rotating props and the higher transom the bow
is down where it should be and I don't have to stand on my
"tippy toes" to see over the bow when on plane
as with the old motors. She starts instantly and the
Yahamas are very quiet. (Something my wife loves about the
new motors, she doesn't have to yell to be heard). My
"bottom line" is getting a face-lift as I have
put on new rub rails and started replacing hatches and
other little things to dress her up a little more. I found
the original MAKO brown rub rails, stainless end caps
(with the shark) and am gradually replacing the teak trim
pieces with black "Starboard" to continue the
look started on the console.
You have the best assets a company could ever have and
anyone could ever ask for; dedicated, honest, and
conscientious employees. Glenn did it all while you were
out and did an outstanding job. You have a great team at
Boat Tune. I never trusted many people to perform
mechanical work because so many just slap it together, and
not conscientious about the details and I seriously wonder
about their honesty and integrity. Boat Tune is the
exception! I have always told my friends that Boat Tune is
the only place in town to go for repairs, because they are
honest and conscientious. Thanks again for the
wonderful job on 'my baby' and I wish Boat Tune and
outstanding century.
R. Bebvegna
Winter Springs, Florida
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I am very pleased that you
are now available to help me with the parts that I need
for my boat. This year, unlike the previous years, I
as not able to get the kind of service from Boat Tune that
I had been accustomed to. I have not purchased any parts
from Boat Tune because when I called to speak to someone,
they either did not know what I was talking about or took
too long to get back to me. Specifically, I was interested
in purchasing a complete XR Mercruiser Drive unit, but
between the delay and confusion about how it is sold
(lower unit by itself, upper by itself, different gear
rations and low water pickup, etc.), it took weeks to get
a price. By that time, a decision was made to rebuild the
old one. I know, if you were handling that inquiry, the
answers to all of those technical questions would have
been resolved immediately.
I remember the time I had a problem with which Thermostat
Housing belonged on my engine. There was so much confusion
between the new design and old design and the new
superceded numbers that referred back to the old design,
because the new design was discontinued. Thank goodness
you knew exactly what I was talking about and that the information
I received from my local Mercruiser Dealer was wrong. If
you had not directed me to the right model housing, I
would have ordered the wrong housing and probably had a
special order that I would not be able to return or would
have been charged a re-stocking fee.
Dealing with you makes my boating life easy. Whenever I
encounter a problem with my boat, you always have the
answer right at your fingertips and from my experience,
your advice is always right on the money. It's a pleasure
to talk with someone who knows so much about boats and
makes my parts purchase simple. Regardless of how
complicated the conversation becomes technically, you
always know exactly what I'm trying to convey, even if I'm
not saying it correctly. Bottom line is, I am always
satisfied with your help and guidance and know I can rely
on you completely for any purchases for my boat.
M. Schwartz
East Northport, New York
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Thank you for your patience
with my decision to purchase the outboard motor. Enclosed
is a check to cover the 2003 90 HP Suzuki 4 stroke
outboard, 20" shaft, aluminum prop with a 19"
pitch, 2 x 17 foot control cables, main wire harness, key
switch, top mount binnacle control box, tachometer,
freight and shipping, and the kitchen sink! As this is a
personal, out of state check, I understand that it will
take several days for the check to clear and Ben informed
me that it will take up to 10 days to get the motor, as
you do not have it in stock. This is fine because it is 8
degrees outside in the new North Pole called New York. All
I ask is that you advise me when the motor is shipped
along with the tracking number. I appreciate all the
assistance that you have provided, and I will gladly
advise anyone looking to buy a new outboard to consider
Boat Tune.
J. McArthur
Huntington Station, New York
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In February 2004, I
purchased a MAKO/135 Optimax from the Orlando store. I
arranged Pickup 8 days after ordering and purchasing to
have the vessel thoroughly checked out, because I live 325
miles from Bass Pro Shop in Orlando. When I arrived to
accept delivery the boat was filthy and had several minor
problems that should have already been resolved. For
example, a broken floor hatch, front locker latch and a
stern cleat was tarnished (the finish was obviously
flawed). I reluctantly accepted delivery, because I knew
that I would have to revisit Orlando in three weeks for a
business meeting. The boar also had the wrong seating
installed. I was given the chairs and told I would have to
replace them myself! He would have to charge me if Bass
Pro Shops replaced the seats. This was after being told on
the telephone of the exact specifications that I was
looking for I gave a deposit and agree upon a delivery
date a week later for ample time to prepare the boat. As I
previously said, it was not even washed!
Three weeks later, I returned to Orlando for an over
heating problem on the 135 Optimax. The tech, Roy Lesser
had scheduled to look at the engine, while I was in town.
He claimed to have repaired the engine.
After returning home (a 700 mile round trip) the boat
seemed to function okay until July 4, 2004, the overheat
sensory really went off. I called my local authorized
Mercury Dealer requested service because I was going on
vacation in four days in Destin, Florida. He worked on the
engine and even charged me because a warranty claim was a
hassle. On July 8, 2004 late afternoon, I arrived in
Destin and decided to take out my new boat. It ran three
miles out, overheated and I had to be towed in
($300.00).
It was now 4:00 p.m. on Thursday, July 8, 2004. I put the
boat on the trailer and pulled it to Bass Pro Shop in
Destin. Glenn, the service manager met me. I explained my
situation and how I was considering never doing business
with Bass Pro Shops again. (Did I mention this is the
second boat I purchased in three years, a total of $50K in
boats?) He explained the busy nature and he would
personally attempt to repair my boat Friday, July 9, 2004.
Glenn called at 10:00 a.m. to inform me of progress and
again at 12:00 p.m. to tell me that he was finished
repairing the engine and was taking it out to water test.
I went to Bass Pro Shops at 3:00 p.m. the boat was ready
to go. He explained that the water pump impellor was
defective and he did not understand how it had been
missed. I ran the boat on Saturday and Sunday, July 10 and
11, 2004 perfect water PSI that it never had before.
Glenn as other Service Departments are very busy this time
of year especially on a Friday, I really feel he should be
recognized for restoring the faith in a company such as
Bass Pro Shops. Due to Glenn, going to an extra effort I
and my family were able to salvage the remainder of the
weekend. Glenn also gave me a follow up call on Sunday,
July 11, 2004 to check on the performance of my boat.
Because of Glenn Leatherman,
I'll purchase another craft, and keep my business
relationship with Bass Pro Shops. Finally, due to my faith
in Glenn, I will trailer my boat to Destin Bass Pro Shop
for any further service. It is a 150 mile trip one way.
R. Rash III
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ABC
Marine Advanced Boating Center
Niceville, Florida
Phone: 850.678.9411 | Fax: 850.678.9412
info@abcmarine.biz
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Copyright © 2007 ABC Marine All
Rights Reserved | Site by VTD,
Inc.
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